Who we are and what this policy covers

ProvixAI provides software engineering and consulting services including custom web platforms, AI chatbots, AI agents, cloud/DevOps, and integration services.

This policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or engage our services.

Information we collect

We may collect contact information (name, email, phone), business information (company and project requirements), and communication records when you submit forms, schedule meetings, or communicate with us.

We may also collect technical data such as IP address, browser type, device information, pages viewed, and approximate location through analytics and security tools.

How we use your information

We use personal data to respond to inquiries, evaluate project fit, prepare proposals, deliver contracted services, provide support, improve website performance, and maintain platform security.

Where permitted, we may send service updates or relevant business communications. You can opt out of marketing messages at any time.

Legal basis for processing

Depending on context, we process data based on your consent, contractual necessity, legitimate interests (for example service improvement and fraud prevention), or legal obligations.

Data sharing and third parties

We may share limited data with trusted service providers needed for operations, such as hosting/cloud providers, analytics tools, communications platforms, and scheduling tools.

We do not sell personal data. Third-party providers process data under their own terms and privacy obligations.

Data retention

We retain data only for as long as necessary to fulfill service purposes, legal obligations, dispute resolution, and record-keeping requirements.

When retention is no longer necessary, we securely delete or anonymize data.

Security

ProvixAI uses administrative, technical, and organizational safeguards to protect personal data from unauthorized access, misuse, alteration, or disclosure.

No internet-based transmission or storage is fully secure, but we continuously improve our controls and response procedures.

Your rights

Depending on applicable law, you may request access, correction, deletion, portability, restriction, or objection regarding your personal data.

• Request a copy of the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion where legally applicable.
• Object to or restrict certain processing activities.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with your data protection authority.

Cookies and tracking technologies

We use cookies and similar technologies for functionality, analytics, and website improvement. You can control cookie settings through your browser.

Some third-party tools may set their own cookies according to their privacy policies.

Policy updates

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the latest revision date.

Contact

Click here to contact us regarding this Privacy Policy or other related issues. You can also send us an e-mail on: khuzaima@provixai.com